Shipping policy
Delivery
Products are shipped per the Incoterms statement on the Owner purchase order acknowledgement or invoice, or, in the absence of such statement, F.O.B. point of shipment. Title and risk of loss transfers to the User upon delivery to the carrier. If Owner pays freight on the purchase order Owner may designate the means of transportation and routing. If User requires alternative means of shipment, User will pay any resulting costs. The average time to fill Product orders is three (3) business days or less. Lead times are as stated by Owner and Products may be placed on backorder at Owner’s discretion. Where Product availability is limited for any reason, Owner may fill purchase orders or otherwise allocate Products in any manner it deems appropriate. Under no circumstances will Owner be liable for failure to ship, or for User’s failure to receive, Products by a certain date. Owner may require prepayment of any Purchase order. Any credit extended to User is done at Owner’s discretion and subject to Owner credit requirements. User must keep its account current at all times. Owner may withhold shipments, payments, or other benefits, and/or assess late fees and interest on past due amounts until the account balance is current.
Failed delivery
The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damages or delays after handover to the carrier if the latter is arranged by the User.
If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on the future course of action.
Unless otherwise agreed, any delivery attempt starting from the second shall be at the User’s expense.
Refund
Customer may return any unopened Products within thirty (30) days of receipt for a full refund. Any custom cut or custom manufactured Products may not be returned.